All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Return policies are listed in the details of each product page. Most items are either final sale or returnable.
Items marked “Final Sale” cannot be returned. We sell these products as “Final Sale” to maintain such significant discounts. If you may wish to return an item, please check whether it is “Final Sale” prior to making your purchase. If your order arrives damaged, please submit a photo of the damage with your request within 48 hours of receiving the shipment. If you do not report the damage to us within this 48-hour period, we may not be able to honor your claim. Please note that there may be additional circumstances under which we will not be able to honor your return. Acceptance of a return is within our sole discretion.
If you decide you do not want the item you purchased, and it is marked ‘Returnable”:
1.The item must be unopened in original manufacturer's packaging.
2.The cost of return shipping will be deducted from the refund.
3.As specified in each product page, items are returnable for refund within 5, 10 or 25 days of receiving the item.
Email us using our "CONTACT US" page if you would like to return an item, report a damaged item, have to cancel your purchase, or if you have any further questions.